At Shanaya, we are committed to ensuring your satisfaction with every purchase. To provide you with a hassle-free shopping experience, we offer a 3-4 day return and exchange policy. If for any reason you are not completely satisfied with your purchase, you can return or exchange products within this period under the following conditions:

• Original Condition: The items must be in their original, undamaged condition. This means they should be free from any signs of wear and tear, and must not have been altered in any way.
• Tags Attached: All original tags must remain attached to the items. These tags help us confirm the product's authenticity and ensure it is still in a new, resalable condition.
• Unworn and Unwashed: Items must be unworn and unwashed. We cannot accept returns or exchanges on items that have been worn, washed, or otherwise altered.

How to Return or Exchange

• Initiate the Process: Contact our customer service team within 3-4 days of receiving your order to initiate a return or exchange. You can reach us via email at customerservices@shanayapk.com or by phone at 03328511234.
  
• Provide Details: Please provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
• Prepare the Package: Once your return or exchange is authorized, securely package the item(s) in their original packaging, including all tags, accessories, and any free gifts received with the purchase.
• Shipping: We will provide you with a return shipping label or instructions on how to send the item(s) back to us. Please note that the cost of return shipping may be deducted from your refund unless the return is due to a defective or incorrect item.
• Inspection and Processing: Upon receiving your returned item(s), our team will inspect them to ensure they meet our return and exchange criteria. If approved, we will process your refund or send out your exchange item(s) as soon as possible.

Important Notes

• Non-Returnable Items: Some items, such as intimate apparel, swimwear, and clearance items, may be non-returnable. Please check the product description for details.
• Refund Processing Time: Refunds are typically processed within 5-7 business days after we receive and inspect your return.
• Exchanges: If you are exchanging an item, the new item will be shipped to you once the returned item is received and inspected.

At Shanaya, your satisfaction is our priority. If you have any questions or need further assistance with our return and exchange process, please don't hesitate to contact our customer service team. We are here to help you!